Groupcall Communication System

GROUPCALL
At Isca Academy we use email to send most information home, and text/phone for more urgent communication. Parents and Guardians, please make sure you keep us informed of any changes to these details.
We are aware that not all the details on our system are correct and that parents may be missing out on important information about their childs education.
If you do not currently receive emails from us, have recently changed an email address or have recently changed your mobile number, then please inform us of your new details.

Isca Academy uses Groupcall Messenger to allow us to contact parents quickly and efficiently.
We may use the system to advise you of the following:-


TEXT MESSAGES
- All text messages sent from school will have the name of the school displayed at the top of the message. We will be able to see when the message has arrived in your phone and so we will know you have received it. If we are asking for information, you can respond to the text in the same manner that you would do with a standard text message – this will not cost you anything; the return text charge is paid by the school. Alternatively, please provide the information in the normal way (i.e. by telephone or email to the school).
Parents can also access the Groupcall Xpressions app where you will be able to view information on your child/children, accessing timetable changes, send messages to school (free of charge), and view school emails and other communications. The app is free of charge to you and can be installed on your mobile phone or tablet (currently supports both Apple iOS and Android with Windows mobile to follow). It is imperative that your mobile number and email address is listed correctly on our system to ensure you can use the app.
Parents can now set up their Xpressions account by going to http://support.groupcall.com/xpressions/ and sececting either the Apple App store or the Google Android store. Download your free app and register by using your email address and mobile phone number - these must match the data stored on our school system. If they don't match then please let us have your updated information.

YOUR INFORMATION - Please ensure that the school office has your current contact details, especially your current mobile phone number, and advise us immediately if any of these numbers change.

HOME LANGUAGES – If your home language is not English and you would like to receive messages in another language then we can do this using this system.

ARE YOU RECIEVING MESSAGES? – If you are not recieving text or email messages from us then your details are currently not correct on the system. In this case, please contact us to submit the correct details. 
You can do this by downloading the form below, or
Phone: 01392 204082 

Email: adminoffice@iscaexeter.co.uk

Or pop into reception and fill in a change of information form.

LETTERS HOME – most communication and letters home are now sent out by email. This saves us a lot of money in printing and postage and means information comes direct to you rather than getting lost in the bottom of a school bag.
Copies of general letters sent home will now also be kept on the Isca Academy website for you to view or download. You’ll find them in the ‘Letters Home’ section under Useful Information http://www.iscaexeter.co.uk/useful-information
 

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